Support

Managing your subscription

Subscriptions are billed by Apple or Google, so they're managed in your device settings rather than inside Flexodus. We can't see your card details or cancel on your behalf.

On iPhone

1. Open Settings and tap your name at the top
2. Tap Subscriptions
3. Tap Flexodus
4. Change your plan, or tap Cancel Subscription

On Android

1. Open the Google Play Store
2. Tap your profile icon, then Payments & subscriptions → Subscriptions
3. Tap Flexodus, then Cancel subscription

Refunds

Apple and Google process all refunds; we have no ability to issue one. Request through reportaproblem.apple.com or your Google Play order history. If a refund is refused and you think that's unfair, email us and we'll do what we can to help you make the case.

Deleting your account

You can delete your account and everything in it from inside the app: open Me and tap Delete account, underneath Sign Out.

This removes your profile, workouts, meals, water and weight history, profile picture, records, streaks and achievements. It cannot be undone and we cannot recover it afterwards.

Cancel any active subscription first. Apple and Google own the billing, so deleting your Flexodus account does not stop the payments, and once the account is gone you can't get back in to check.

Prefer us to do it for you? Email from your registered address and we'll confirm with you before anything is removed.

Common questions

My Apple Watch workout hasn't appeared

Flexodus checks Apple Health when you open the app, so finish the workout on your Watch first, then fully close and reopen Flexodus. If it still doesn't appear, check Settings → Health → Data Access & Devices → Flexodus and make sure Workouts is switched on. Imports are never automatic — you confirm each one.

The calorie estimate looks wrong

Every estimate in Flexodus is editable. On a scanned or photographed meal, tap the item and change the portion; the macros follow. On a workout, type your own figure over the estimate. If you think the app is consistently off in one direction, tell us what you entered and what it showed — that's genuinely useful.

My streak broke even though I took a planned rest day

Rest days only protect your streak if your active routine marks that day as rest. Check Train → My Routines and confirm the right routine is set active and that the day is marked as rest. If it is and the streak still broke, email us with the date.

The AI keeps suggesting equipment I don't have

Open Me → Food & Training Preferences and check your training style is set. If you've picked Home Gym, tick exactly what you own — the AI treats that list as complete and won't suggest anything outside it.

I've run out of AI credits

One credit is one reply from a coach. Pro gets 30 a day and Elite gets 100, resetting at midnight in your local time. Credits don't roll over, so an unused day doesn't bank you a bigger one tomorrow. Generating a routine or a meal plan doesn't cost credits at all; those run on their own refresh schedule instead.

On the Free plan you get five messages with each coach in total, not five a day. That's there so you can find out whether the coach is any good before paying for it. Once they're used, your chat history stays readable and the rest of the app carries on as normal.

An exercise video won't play

Videos stream rather than ship with the app, so they need a connection. Gym wi-fi that asks you to sign in through a browser is the usual culprit; switching to mobile data normally sorts it. On the Free plan you get five demo videos in total, and re-watching one you've already opened doesn't use another.

The video doesn't match the exercise

Tap Wrong video? underneath the player and tell us what's off. It goes to a list we work through directly, and it's the fastest way to get it fixed for everyone else too.

I've forgotten my password

Tap Forgot password on the sign-in screen and we'll email you a reset link. If it doesn't arrive within a few minutes, check your spam folder before trying again.

Report a problem or a safety concern

If the app has given advice that looks unsafe, email us with the detail — what you asked, what it said, and a screenshot if you have one — and we'll act quickly. Safety reports go to the front of the queue.