Terms of Use

1. Agreeing to these terms

These terms are an agreement between you and Flexodus ("we", "us"), based in London, United Kingdom. By creating an account or using the app you agree to them. If you don't agree, please don't use Flexodus.

Our privacy policy and health disclaimer form part of these terms.

2. Who can use Flexodus

You must be 16 or over. You must also be capable of entering into a binding contract and not barred from doing so under any applicable law.

Flexodus is designed for generally healthy adults. If you are pregnant, recovering from injury or surgery, or living with a condition affected by exercise or diet — including heart conditions, diabetes, or a history of disordered eating — please speak to a healthcare professional before using the app's recommendations.

3. Your account

• Give accurate information when you sign up. Your targets are calculated from it, and wrong data produces wrong targets.
• Keep your password to yourself. You are responsible for what happens under your account.
• One account per person. Don't share, sell or transfer it.
• Your @tag is unique and yours while your account exists. It exists to tell you apart from people with the same name. We may reclaim tags that impersonate someone, infringe a trade mark, or are offensive.
• Tell us promptly if you think someone else has got into your account.

4. Your licence to use the app

We grant you a personal, non-exclusive, non-transferable, revocable licence to use Flexodus on devices you own or control, for your own non-commercial use, in line with these terms and the app store rules that apply to you.

You may not:

• Copy, modify, translate or create derivative works from the app.
• Reverse engineer, decompile or disassemble it, except where the law expressly allows it.
• Rent, lease, lend, sell, sublicense or distribute it.
• Remove or obscure any copyright, trade mark or other proprietary notice.
• Use automated systems to scrape, harvest or bulk-extract data from it.
• Try to bypass tier limits, usage caps or any security measure.

5. Subscriptions and payment

Flexodus is free to use with limits. Paid plans unlock additional features.

Plan	Price	Billing period
Free	£0	—
Pro	£9.99	Monthly, auto-renewing
Pro (annual)	£79.99	Yearly, auto-renewing
Elite	£19.99	Monthly, auto-renewing
Elite (annual)	£149.99	Yearly, auto-renewing
One-off AI plan	£2.99	Single purchase, no renewal

How auto-renewing subscriptions work:

• Payment is charged to your Apple ID or Google account when you confirm the purchase.
• Your subscription renews automatically at the same price unless you cancel at least 24 hours before the current period ends.
• Your account is charged for renewal within 24 hours before the period ends.
• You manage and cancel subscriptions in your device's account settings — not in Flexodus.
• Prices are in GBP and include VAT where applicable. Prices in other countries are set by the store and may differ.

We may change prices. If we do, we'll tell you before it affects you, and any change applies from your next billing period — never retroactively. If you don't accept a new price, cancel before it takes effect.

6. Cancelling and refunds

Cancel any time in your device's subscription settings. You keep paid access until the end of the period you've already paid for, then drop to the Free plan. Your data stays where it is — cancelling a subscription does not delete your account.

Refunds are handled by Apple and Google, not by us. We cannot issue refunds for purchases made through their stores. Request one through Apple's refund page or Google Play's order history.

Your statutory rights as a consumer are not affected. Under UK consumer law you normally have 14 days to cancel a digital purchase — though that right may be lost once you start using the digital content, which you agree to when you begin using a paid feature.

7. AI features and their limits

Flexodus uses AI to generate routines, estimate the nutrition in your meals, and answer coaching questions. You need to understand what that means:

• Output is an estimate. Calorie and macro figures from photos, descriptions or MET calculations are approximations and can be materially wrong.
• It can be confidently incorrect. AI can produce fluent answers that are inaccurate. Apply judgement, especially where an exercise carries injury risk.
• Check it against your own knowledge. Every AI-produced meal and routine in Flexodus is editable before you accept it. That is deliberate.
• Daily limits apply by plan, and are enforced on our servers. Limits may change as we tune capacity and cost.
• It is not medical advice, and it must never be used to diagnose, treat or manage a medical condition.

8. Acceptable use

When using Flexodus, you must not:

• Upload anything unlawful, or any image of another person without their consent, including as a profile picture.
• Choose a name, @tag or profile picture that is offensive, sexual, hateful or impersonates someone.
• Promote extreme dieting, starvation, purging, dangerous weight-loss practices, or performance-enhancing drugs.
• Impersonate anyone, or misrepresent your qualifications to give training or nutrition advice.
• Attempt to access another user's account or data.
• Use the AI coaches to generate content that is harmful, illegal, or designed to injure someone.
• Interfere with the app's operation, or place unreasonable load on our infrastructure.

We can remove content, reset names, @tags or profile pictures, and suspend or close accounts that break these rules. Where a breach is serious — particularly anything endangering someone — we may act without notice.

9. Your content

You keep ownership of everything you create in Flexodus: your routines, recipes, photos and logs. You grant us a limited, non-exclusive, royalty-free licence to store and process that content solely to operate the app for you. Nothing you create is shown to other users. That licence ends when you delete the content or your account.

We will not use your content in marketing without asking you first. You are responsible for having the right to upload what you upload.

10. Our intellectual property

Flexodus, its name, logo, design, code, body-map system and written content are owned by us and protected by intellectual property law. These terms don't transfer any of it to you. Nutritional reference data is provided by third parties including Open Food Facts and USDA FoodData Central under their own licences.

11. Availability and changes

We work to keep Flexodus running, but we don't promise it will be uninterrupted or error-free. We may change, suspend or withdraw features — including AI features that depend on third-party providers — and we may run maintenance that makes the app temporarily unavailable.

If we permanently withdraw a paid feature you're actively paying for, we'll give reasonable notice and, where appropriate, a pro-rata refund arranged through the relevant app store.

12. Ending this agreement

You can stop at any time by deleting your account in the app. We may suspend or terminate your access if you breach these terms, if we're required to by law, or if we stop offering the service. Where the situation allows, we'll give you notice and a chance to export your data.

13. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, and to the fullest extent the law allows: Flexodus is provided "as is"; we are not liable for injury, illness or loss arising from exercise you choose to perform or food you choose to eat based on information in the app; we are not liable for indirect or consequential loss; and our total liability to you in any 12-month period is limited to the amount you paid us in that period.

You use training and nutrition recommendations at your own risk, and you are responsible for exercising within your own capabilities.

14. Apple and Google

Where you obtained Flexodus from the Apple App Store, the following applies. This agreement is between you and us, not with Apple. Apple has no obligation to provide maintenance or support. If the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price; Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability, regulatory compliance, or consumer protection claims. Apple is not responsible for investigating or resolving third-party intellectual property claims relating to the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you are not located in a country subject to a US Government embargo, and are not on any US Government restricted-parties list.

Equivalent principles apply where you obtained the app from Google Play.

15. Governing law

These terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales. If you're a consumer resident elsewhere in the UK or in the EU, you keep the protection of any mandatory consumer laws of your home country.

16. Contact